Have you been receiving complaints from your customers that their calls are not being attended to or they have to wait for a long time before the calls are answered? That can be really frustrating; both for you as well as for your customers. Ideally, you would want to have a system which would ensure that every single call is being responded to at the first ring. This issue can be easily taken care of by incorporating the IVR mechanism into the system. With the help of the IVR technology, you can ensure that every single call is now attended at the first ring. Companies are rapidly installing the IVR system into their system and countries like Kenya is not lagging behind in this at all. IVR Kenya has helped the companies to serve their customers in a much better way.
Proper Routing of Calls
When the caller calls up, he listens to a welcome greeting. Then he is given quite a few options to choose from. Some of his basic queries can be answered by the IVR itself. In the case of more complicated and serious matters, the IVR would route the call to the proper department. If that department is not available at that point of time, it would inform the customer and would give him the option to wait or to call back later. The bottom line is, an IVR system ensures proper and systematic arrangements of calls and improves the level of communication between the customer and the company. The leading voice companies in Kenya offer excellent services to help their clients serve their customers in the best way possible.
Attending High Volumes of Calls
It is no longer a major issue to handle a high volume of calls for any customer care department. As this is an automated system, it is capable of handling an innumerable number of calls without any effort or problem. What is so impressive about this system is the fact that it can attend to multiple calls at the same point of time. This helps the companies to address many customers at the same point time, which helps to improve the level of satisfaction of their customers. The customers need to wait for long to get the proper solution of their problems.
connect media illustrating ivr technology and infrastructure
Simple yet Perfect
From the customer’s point of view, the IVR is a very simple solution to their problems. All they need to do is to call up the number and follow the instructions. As it has clear cut menu options it is really very easy to understand and follow. Also, apart from being simple, this system also delivers its services with absolute perfection.
IVR is the best solution when it comes to offer advanced and expert customer service. Missing calls of the valued customers or not attending them can turn out to be really problematic for the businesses as they might lose their reliable clients. So, to make each and every caller happy by responding to their call it is better to opt for the IVR technology.
Business promotion is one of the areas which simply cannot be ignored. This is one aspect which acts as a driving force for any business. In the absence of a well-planned and scientific marketing mechanism, a business might collapse. On the other hand, the companies which have deployed a systematic and well-structured marketing system would invariably thrive. There are many ways to achieve the marketing objectives; one of the latest is the bulk SMS system. This is gaining rapid popularity among the business houses, whether big or small, owing to the astounding advantages and benefits that it offers. Check out here to know in detail:
It has made Life Easier for the Marketing Teams
This is one process which allows the companies to reach out to thousands and make their presence feel. With the help of this technology a brand name can be built within a short period of time as it assists the companies to reach out their customers through their mobile phones. Among the African countries, Kenya is a name which is worth mentioning which has excelled others in reaping huge profits by adopting this technology on a large-scale basis. Over the years, the country has witnessed tremendous development in the field of business and commerce. Bulk SMS Kenya is one of the key aspects of their marketing mechanism to reach the targeted consumers.
Why use Bulk SMS Service?
There are many reasons for which bulk SMS services have become so popular in the marketing fraternity. These aspects of this mechanism make it one of the most indispensable tools for marketing. Here are some reasons why the bulk SMS service should be used extensively:
- Speedy Process: The process is very speedy and fast. Messages can be sent across quickly to thousands of recipients and it reaches their system just in a few seconds.
- Cost Benefit: It comes with huge cost benefits. The entire process is relatively cheap and hence, the companies don’t have to bear additional expenses on the account of marketing.
- No Spams: Unlike email marketing where the chances are the emails might get filtered as spam, in case of bulk the SMS system, the message is sure to reach the recipient.
- Meaningful Conversation: The idea of the marketing campaign could be conveyed to the target audience in few words, which makes it a medium for meaningful conversation.
Apart from these, there are many other reasons which have made this marketing system such an effective one.
It offers a Global Reach
This is an era of globalization. Companies these days target customers from all over the world. In order to accomplish their objective, they rely on the bulk SMS services. There are multiple companies offering excellent services related to SMS API Bulk SMS in Kenya and over the last couple of years they have garnered huge name and fame for catering quality services.
At the end, it can be safely concluded by stating that bulk SMS service is one of the most efficient and effective means to achieve marketing objectives. Go ahead and incorporate it into your system and see the difference by yourself.