bulk kenya |

More organized you are a better image of your company you would portray to the rest of the world. What exactly is meant by being organized? Well, it is not only about the internal operations of your company which you carry out behind the scene. It has much to do with all those stuff which take place at the forefront, communication being one of them. The entire business fraternity is based on proper and effective communication. Communication is the basis of customer service. Therefore, the better communication mechanism you have, better would the reputation and image of your company. Here comes the importance of the IVR system into the picture.

IVR technology in Kenya

There are many companies in Kenya, which have deployed the IVR technology into their system. These companies belong to telecom, service sectors and different other spheres. With the incorporation of IVR into the system, they have felt the difference. Now, they can easily organize thousands of incoming calls they attend on a daily basis and most importantly, they are now able to answer the customer queries relentlessly and with utmost accuracy. This is possible because the entire operation is automated and there is no human intervention. IVR in Kenya is one of the key reasons for the success of the service sectors in the country.

What are the Key Features of the IVR system?

Here are some of the key features of the IVR system that you must know:

It comes with applications generators which have inbuilt debugging capabilities
The system come with drop and drag functionality
It offers flexibility to the entire communication system
It is accurate and can go on and on without any errors
The system can be used for advertisement and multiple messages can be played

How it improves the quality of communication?

With a good and well planned IVR system, you can certainly improve the quality of your business communication. Being the user you can easily operate the interface and play around it to get a complete hold over the system effectively. It serves many purposes which include the following:

Greet the callers nicely and prevent misdials which can be malicious or accidental
Informing them about the latest development in terms of the company’s products and services
Allows the users to switch from one department to another whenever necessary
It allows automating the customer support department
The calls can be prioritized based on the importance of the call
In case of any special assistance calls are forwarded to the concerned person to resolve the issue.

Apart from these, it serves various other functions that result in customer satisfaction. In short, IVR Kenya has made a huge difference for the companies in terms of their business achievements.

To conclude, it can be said that IVR is the best option when it comes to handling numerous customer calls. So, without making any more delay, decide on the best IVR service provider and incorporate this technology into your system.

Marketing is the key element when it comes to the success of any business. A new, yet very effective tool has been introduced into the marketing mechanism, which is bulk SMS service. Kenya is one nation in Africa which has made tremendous development over the last couple of decades in the field of business and commerce. The government, public and private sectors in Kenya has been using the bulk SMS service to good effect in order to add more edge to their marketing campaigns. If you are interested to perk up your business and marketing strategies as well, then you are in the right place. Read out here to know how bulk SMS Kenya can add new dimensions to your marketing strategy:

How Bulk SMS Service has revolutionized the Marketing Fraternity

Marketing is all about reaching out to the mass. Letting them know about the brand, product and the company along with other relevant details. Companies spend millions towards their advertisement campaigns which in turn adds to the price of the product or services they sell or render. The businesses have always been looking for new means of marketing which would help them promote their goods and services at a relatively lesser cost. The bulk SMS mechanism has proved to be very effective in this regard. It has served a dual purpose; it has helped to cut down the advertising cost to a great extent and at the same time it ensured that the purpose of marketing, which is to reach out to the mass, is being met.

A few Technicalities

Bulk SMS service allows the business enterprises to deliver bulk SMS through SMPP, easy HTTP, and website interfaces. Additionally, bulk, group or single SMS can be sent without the help of any browser interface whatsoever. All these messages are forwarded instantly to their destinations. The Bulk SMS system uses a very user-friendly interface which consists of message creation, data management, composing a single message and then delivering it to multiple recipients’.

Bulk SMS Service is a Necessity

Any individual or business house that is looking to simultaneously broadcast multiple messages can benefit a great deal from the bulk SMS mechanism. Though it can also be used for delivering single messages; the primary function of this technology is to send bulk SMS quickly using a very simple technology. The user just needs to open an account and create messages as per requirement to send them to the potential customers or recipients.

If you deal in large-scale production or services and wish to reach out to thousands at a single go, then there is no better alternative than bulk SMS service. If you are a resident of Kenya and have a business there you are luck y enough as some of the cheapest bulk SMS companies can be found in Kenya who cater fast, efficient and customized bulk SMS service. Just incorporate this technology into your system and see the difference on your own!